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Service Manager IT Infrastructure Services (m/f/x)

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Webseite München Daiichi Sankyo Europe GmbH

Daiichi Sankyo and its 15.000 employees in more than 20 countries are dedicated to the creation and supply of innovative pharmaceutical products. In addition to a strong portfolio of medicines for cardiovascular diseases, under the Group’s 2025 vision to become a “Global Pharma Innovator with Competitive Advantage in Oncology,” Daiichi Sankyo is primarily focused on providing novel therapies in oncology. Our European headquarters are in Munich, Germany and we have affiliates in 13 European countries including Denmark, where Copenhagen acts as the Nordic headquarter. For our headquarter in Munich we are seeking highly qualified candidates to fill the position: Service Manager IT Infrastructure Services (m/f/x) The position holder is responsible for the IT Service IT Infrastructure Services. The responsibility is covering the inlife service management and the service change. Experience as a Service Manager is highly appreciated. Key responsibilities: Responsibility for multiple IT infrastructure services Define and agree on service level agreements (SLA´s) to/with IT Business Relationship Managers Guarantee the agreed service level Identify proactively and implement measures to improve the service(s) and to guarantee a sustainable service reliability Report KPI´s and SLA achievement and manage violations or major service issues Support projects to guarantee a sufficient handover to production and smooth service going live phase Vendor management including negotiations (SLAs, activities etc) and claim management Evaluate IT project portfolio to identify service impacts Work with the business to clarify and refine functional requirements and coordinate work in initial phases to translate these into functional designs Act as a service escalation instance Evaluate and define service maintenance & release windows and align with IT change management Manage a service lifecycle and TCO (toal cost of ownership): having a roadmap prepared and approved, guarantee it´s realization Collaborate with IT Architecture Manager to identify and manage service impacts Collaborate with IT Problem Manager and Incident Managers for serious incidents/problems Managing of IT infrastructure projects University degree or equivalent qualification (scientific/life science background) Minimum of 2 to 5 years of experience in the pharmaceutical industry and 5-8 years within IT Intercultural competence and strong social skills Ability to work in English – fluency in English and German, written and spoken Strong (IT internal) customer and service focus Very good analytical skills Good communication, collaboration and presentation skills Experience of managing relationships with internal customers Prioritization skills and experience Ability to manage internal and external supplier General knowledge on latest information technology trends and their potential application Specific knowledge on IT Infrastructure technology in order to provide the service Project management experience ITIL knowledge We offer an interesting, diversified and challen… IT-Infrastruktur, Lieferantenmanagement, Forderungsmanagement, Wartung, IT-Änderungsmanagement, IT-Architektur, IT-Infrastrukturprojekte, Informatik, Informatiker, Informatikerin, Systemadministrator, Systemadministratorin, Netzwerkadministrator, Netzwerkadministratorin Service Management;Windows;Functional Design;Pharmaceuticals;Communication;Maintenance;Presentation Skills;ITIL V3;Social Skills;KPI Reports;Customer Services;Change Management;Management;English language;Negotiation;Technology;IT architecture;Analytical Skills;Project portfolio;Service Lifecycle;Project Management;German;STO;Life Science;Management;Infrastructure;Productions;Vendor Management;IT Services;IT;Science Original Stellenanzeige auf StepStone.de – Jetzt Jobagent bei StepStone einrichten und Traumjob finden! https://bit.ly/2KOagYD Mehr Informationen zu Arbeitgebern, Gehaltsdaten und Karrieretipps finden Sie auf StepStone.de

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